Hospitality Operations Management Essay Example | Topics and Well Written Essays - 3000 words

Hospitality Operations Management - Essay Example In this regard we have selected tourism as our topic. In our report we would also highlight the reason why we have selected tourism as our core hospitality feature. In our study we will use secondary sources to gather our data and based on the gathered data we will reach our conclusions. Hospitality industry is a well-researched topic, and we have plenty of credible sources which can assist us in better research of the discussion questions. We will start with a brief introduction of hospitality industry and the vast services that are a part of it; further we will also give a brief introduction of tourism industry. After the introduction we will discuss and analyze our core topic and would elaborate on few of the main influential decision in the business development process for the tourism industry and how they can be eliminated to achieve the desired optimal results. We will further substantiate our discussion question with examples of various geographical regions. Once we have elaborated on the issues and discussed the solutions we would conclude our topic with the research analysis and findings. Hospitality industry is field of service industry and includes a large range of customer services such as event management, transportation, tourism and many others. The core concept behind hospitality industry is customer service which is shared by all the sub-segments of the industry. The three core categories of hospitality industry are food and beverages; this is the biggest segment of the industry and takes into account food places from the most expansive to the least (Reynolds, 2014). These also include the sub-chains which are open as facilitation to other units i.e. shopping plaza. The second part of the hospitality industry is accommodation; these include hotels, and other places offering lodging facility. These are the facilities provided by different lodging units. The third and final category of hospitality industry is travel and tourism. These

Determining Training needs at Summit Credit Union Case Study

Determining Training needs at Summit Credit Union - Case Study Example Summit credit union noted that newly employed lenders did not have the needed skills and information to take up the job and the problem attribute to the way the training curriculum was organized. The problem identification will be through conducting a needs assessment. A needs assessment is the process of identifying and analyzing a company’s strengths, weaknesses, opportunities, and threats with an aim of improving to achieve the company goals and initiatives. The first step in a needs assessment would be an organizational analysis to determine the skill and abilities the organization needs. The analysis establishes whether the training would benefit the company and whether the required resources are available. The analysis also identifies the merits and opportunities of the company and helps to focus on the demerits and threats. The second step is to do a personal analysis to establish who will receive the training and who will conduct the training (Boyer Management Group, 2014). This analysis establishes the level of the existing competency and the areas that require more training. Thirdly, this will involve analyzing the job and the requirements. This analysis will identify the main duties, experience, skills, and competency required to take the job and perform well. The forth step would be to perform an analysis on the performance of the specific task and establish whether it is below the expectations and whether the training will help bridge the gap between the actual performance and the expected performance. Next would be to do an analysis on the content of the training to identify the appropriate content that is in line with the requirements of the specific job. This will help in delivering the appropriate training to the employees. The next step is to establish whether training will solve the employment or there are other underlying reasons of not performing well (Employee Opinion Survey, 2014). Lastly, a cost benefit analysis